Frequently Asked Questions (FAQ)
General Crystal Questions
What is the difference between metaphysical and geological properties? Every stone at Crystals by Rob is viewed through two lenses. The geological history refers to how the mineral was formed in the earth over millions of years (its scientific classification). The metaphysical properties refer to the traditional spiritual uses and energetic healing qualities associated with the stone, such as protection, abundance, or grounding.
Are your crystals natural or treated? We specialize in high-grade, natural, and untreated crystals. If a specimen has been heat-treated (like some Citrine) or aura-coated (like Titanium Quartz), this will be clearly stated in the product description so you can shop with confidence.
How do I know which crystal is right for me? Trust your intuition! Often, the stone you are most visually or energetically drawn to is the one you need most. You can also shop by specific goals, such as chakra alignment, or explore our beginners’ guides to find a stone that resonates with your current journey.
Ordering & Shipping
How do I know if the crystals I buy are authentic? Authenticity is a primary concern for many collectors, as an estimated 95% to 99% of gemstones in the broader market may be treated or synthetic. At Crystals by Rob, every specimen is hand-selected for its geological integrity and unique energy. We serve as both an educational mineral authority and a curated shop to ensure you receive genuine, high-vibration tools.
Where is Crystals by Rob located? We are based in Taylorsville, Utah, and proudly serve the Salt Lake City area and beyond. While we have deep roots in the local community, our official shop is available 24/7 online at crystalsbyrob.com.
Where do you ship? We currently ship across the United States. Each order is packaged with care to ensure your specimens arrive safely.
Do you offer international shipping? Yes, we provide shipping to a wide variety of countries and regions globally. You can select your specific country and currency (such as USD, EUR, CAD, and more) directly from the selector on our website to see applicable rates and options.
How is my order packaged? We take great care to protect your crystals during transit. Each specimen typically includes a note detailing its name and origin, allowing you to learn more about your new piece as soon as it arrives.
What is your return policy? We want you to love your crystals. If an item arrives damaged, please contact us within 24 hours of delivery so we can make it right.
Crystal Care & Usage
How should I clean and charge my crystals? Crystals are believed to require periodic "recharging" to maintain their energetic properties. Common methods include placing them under sunlight, using cooling water, or using a saltwater solution for revitalization. Note: Always check the specific mineral's hardness and solubility before using water or salt, as some stones (like Selenite) can be damaged by moisture.
How do I cleanse my crystals? Crystals can absorb energy and should be cleansed regularly. Popular methods include:
- Smoke: Passing the stone through Dragons Blood or Frankincense smoke.
- Sound: Using a singing bowl or tuning fork.
- Selenite: Placing your stones on a Selenite charging plate.
- Moonlight: Setting them on a windowsill during a full moon.
Can I put my crystals in water? Not all crystals are water-safe. Soft minerals (like Selenite or Fluorite) can dissolve or lose their luster in water. We recommend checking the specific care instructions on our site or sticking to dry cleansing methods if you are unsure.
Will my crystals fade in the sun? Some stones, such as Amethyst, Rose Quartz, and Fluorite, are light-sensitive and may fade if left in direct sunlight for extended periods. It is best to display these in areas with indirect light.
Can crystals replace medical treatment? No. While crystals can complement traditional practices and support emotional or spiritual well-being, they should never replace professional medical advice, diagnosis, or treatment.
Products & Services
What are Crystal Grids, and how do I use them? Crystal grids are intentional arrangements of stones used to amplify energy for a specific purpose, such as manifestation or protection. At Crystals by Rob, we specialize in diamond-shaped grids and offer digital guides to help you build your own at home.
Do you offer educational resources? Yes! Beyond selling stones, we are dedicated to education. We offer a 10-module beginners course on crystal healing, "History Of" articles for many of our specimens, and a podcast where we dive deep into the world of minerals.
What is an "Attunement Meditation"? We provide custom meditation tracks and videos designed to help you sync your energy with the specific frequency of a crystal. These are perfect for deepening your practice and connecting with a new stone.
Sustainability & Ethics
Are your stones ethically sourced? Ethical sourcing is a significant issue in the gem industry, with increasing consumer focus on human rights and environmental impact. We prioritize "Crystals with Integrity," working to ensure our minerals are sourced responsibly so you can feel confident in the history and energy of your purchase.
Educational Resources
Do you offer certifications or classes? Yes. We provide several educational paths, including the "Crystal Healing Mastery: A Step-by-Step Beginners Course" and the "Grand Master Crystal Certification." Our goal is to empower you with the technical and metaphysical knowledge to master the frequencies of the stones you work with.
What is the "Book of Shadows" membership? This is a digital membership providing access to custom-authored technical guides and ritual resources. These materials are designed to provide the "why" behind your practice, offering deeper context than standard online descriptions.
At Crystals by Rob, we are here to support your journey with stones, whether you are a seasoned collector or just starting out. If your question isn’t answered here, feel free to reach out to us!